Cognitive Services lets you use intelligent algorithms to see, hear, speak, understand, and interpret your user needs through natural methods of communication.Bot Service provides tools to build, test, deploy, and manage intelligent bots.App Service enables you to build and host web applications in the programming language of your choice without managing infrastructure.

Azure AD supports a B2C connector allowing you to identify users by their external IDs, such as Google, Facebook, or a Microsoft account.

Azure Active Directory (Azure AD) is Microsoft's multitenant cloud-based directory and identity management service.Application Insights gathers runtime telemetry throughout the process to help the DevOps team improve bot performance and usage.After the customer is happy with the results, the bot adds or updates the reservation or booking in a SQL database.Cognitive Services processes the natural language request to understand the customer communication.Interacting with the Bot Service, the customer requests information about hotel availability.Using Azure Active Directory (Azure AD) B2C (business-to-consumer), the customer is authenticated.The customer accesses the chatbot with a mobile or web app.The data flows through the scenario as follows: This scenario covers a conversational bot that functions as a concierge for a hotel. The following architecture is for designing a hotel booking bot. With Azure Bot Service and Language Understanding or Speech services, businesses can use scalable bots to handle common customer requests. As a result, customers wait until a representative is available to provide assistance. Traditionally, businesses hire and train customer service agents to respond to these types of customer requests. Or, the chatbot can enable customers of a photography studio to search for and order prints. For example, the chatbot can enable customers to review the take-out menu of restaurant and place an order. Potential use casesД«eyond hotel booking, this chatbot could be used in a wide range of commerce settings. Specifically, this scenario shows a C# chatbot for a hotel to allow customers to check availability and book accommodation through a web or mobile application. This example scenario applies generally to businesses that want to integrate a conversational chatbot into applications.

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